I've been a loyal customer of Küng Kaffee Rösterei for years, but my last visit was a crushing letdown. As someone who appreciates the rich history and tradition of this family-owned business, I was shocked to find that their hand-roasted coffee, which I've always admired, had lost its unique flavor profile. The beans seemed over-roasted, lacking the nuances I've come to expect from their traditional roasting methods. I recalled the company's pride in its craftsmanship and commitment to quality, but unfortunately, my experience did not reflect this. The staff, normally friendly and knowledgeable, seemed distracted and uninformed about their products. When I asked about the roasting process, they seemed unsure, which was surprising given the company's emphasis on preserving its craftsmanship. I left feeling disappointed and questioning whether Küng Kaffee Rösterei has lost sight of what made it special in the first place. For a company that values tradition, quality, and customer satisfaction, my experience was a stark contrast to their mission. Perhaps it was an off day, but as a long-time customer, I hope they revisit their priorities and rediscover the passion that once made their coffee truly exceptional.