About This Business
J

165 Pemberton Ave, North Vancouver, British Columbia V7P 2R4, CA

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About This Business

Johnstone's Barbecues and Parts is a family-run business located in North Vancouver, serving the Greater Vancouver Area since 1975. With a rich history spanning over 45 years, the company has evolved from an appliance parts and service company to a specialist in grills, smokers, barbecues, outdoor kitchen components, outdoor heating, fire pits, and repair parts. Johnstone's is committed to selling only repairable products backed by a supply chain of parts, prioritizing North American-made products and Canadian brands whenever possible. The company takes pride in assisting customers in prolonging the life of their grills with cleaning supplies, maintenance advice, and repair parts, aiming to keep them out of landfills. As a Better Business Bureau Member with an A+ rating since 1981, Johnstone's has established itself as a trusted and reliable partner for outdoor cooking and heating needs. With a wide range of products from renowned brands like Weber, Napoleon, Broil King, Traeger, and Kamado Joe, Johnstone's offers something for every outdoor enthusiast. Whether you're looking for a new grill, accessories, or repair parts, Johnstone's knowledgeable team is dedicated to providing unmatched customer support and ensuring a seamless shopping experience. With Canada-wide shipping and 100% secure payment options, Johnstone's makes it easy for customers to shop from the comfort of their own homes. As the company celebrates 50 years in business, it remains committed to its core values of quality, customer satisfaction, and environmental responsibility, making it a go-to destination for anyone looking to enhance their outdoor living space.

Customer Review
DW
Dylan Wong

June 06, 2025

★★☆☆☆ 2/5
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Overpriced and Underwhelming Experience with Johnstone's

I recently visited Johnstone's Barbecues and Parts in North Vancouver, expecting a wide selection of grills and expert advice. Unfortunately, my experience was a letdown. The staff seemed knowledgeable, but their recommendations felt more like upselling tactics. I was looking for a simple Traeger grill, but they kept pushing me towards more expensive models. The prices were significantly higher than what I found online, and when I asked about price matching, they seemed uninterested. The store itself was cluttered, making it difficult to navigate. I left without making a purchase, feeling frustrated and unsure if I'd found the right product. For a company with such a long history and reputation, I expected more. Perhaps it's time for Johnstone's to revisit their customer service strategy and pricing to remain competitive in the market.

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Company Overview
Johnstone's Barbecues and Parts
★★☆☆☆
2.0/5 (1 reviews)

165 Pemberton Ave, North Vancouver, British Columbia V7P 2R4, CA

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