About This Business
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2 Mill Ln, Warkworth, Auckland 0910, NZ

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About This Business

Aqua Works is a leading provider of water filtration systems, UV purification, whole house water filters, water pumps, water tanks, and hot water cylinders. With a strong commitment to customer satisfaction, the company has built a reputation for delivering prompt and courteous service. As evident from numerous customer testimonials, Aqua Works' team, including Steve and Cameron, are praised for their professionalism, knowledge, and friendly approach. The company's dedication to ensuring customers have access to clean and safe water is reflected in their comprehensive range of products and services. From installation to annual maintenance, Aqua Works strives to provide a stress-free experience, with many customers appreciating the reminders for regular servicing of their UV filters and other equipment. With a focus on evolving to meet the changing needs of their customers, Aqua Works has established itself as a trusted and reliable partner for those seeking high-quality water solutions. Whether it's fixing a broken pump on a holiday or providing straightforward installation of a UV filter system, Aqua Works is dedicated to making a positive impact on the lives of their customers. As a local business based in Warkworth, Auckland, Aqua Works is well-positioned to serve the surrounding community with their expertise and exceptional customer service.

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Customer Review
BM
Bridget McKenzie

June 06, 2025

★☆☆☆☆ 1/5
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A Drop in Quality: Disappointing Experience with Aqua Works

I'm extremely disappointed with the service I received from Aqua Works. Despite their promises of 'prompt and courteous service', it took them over a week to respond to my initial inquiry about installing a whole house water filter. When they finally did arrive, the technician seemed rushed and didn't take the time to explain the installation process or answer my questions. The installation itself was sloppy, with noticeable leaks and a poorly secured filter system. When I brought this to their attention, they seemed unconcerned and unapologetic. For a company that prides itself on customer satisfaction, Aqua Works fell woefully short. The fact that they're a local business makes it even more disappointing, as I had expected a more personalized and attentive service. Unless they seriously revamp their customer service and installation protocols, I would not recommend Aqua Works to anyone. One star from me, and that's being generous.

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Company Overview
Aqua Works
★☆☆☆☆
1.0/5 (1 reviews)

2 Mill Ln, Warkworth, Auckland 0910, NZ

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