About This Business
B

332 Sanderson St, Suite 9, Top Floor, Alcoa, TN 37701

(865) 384-8805

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About This Business

B Williams Insurance, also known as BW Insurance, is an independent insurance agency dedicated to providing excellent service and supporting the community. With a reputation built over 30 years, the agency has been owned and operated by the Williams family since February 2018. Brian D. Williams, the owner and manager, has been a licensed insurance professional since August 2000 and is committed to solving the complex puzzles of insurance to find the best coverage for his clients. The agency's goal is to have multiple locations, each with a key person who may someday own that location, ensuring a personal touch and community involvement. BW Insurance offers a wide range of insurance products, including automobile, homeowners, renters, and commercial insurance, with a large number of carriers to choose from. This allows them to find the right policy at the right price for each client, regardless of their history or preferences. The agency is proud of its customer-centric approach, with a suite of customer service forms available on their website, enabling clients to make changes to their policies 24/7. With offices in Alcoa and Maryville, Tennessee, BW Insurance is well-positioned to serve the local community. The agency's commitment to excellence is reflected in its excellent reviews and testimonials from satisfied clients, who praise the agency's great customer service, helpful staff, and ability to find the best available insurance for their situation. Whether you are looking for personal or commercial insurance, BW Insurance is dedicated to providing better insurance for everyone, with a personal touch and a commitment to community involvement.

Customer Review
BP
Brent Patterson

June 06, 2025

★☆☆☆☆ 1/5
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Disappointing Experience with B Williams Insurance

I'm extremely dissatisfied with the service I received from B Williams Insurance. As someone who values transparency and honesty, I was shocked to find out that their 'customer-centric approach' seemed more like a marketing gimmick than an actual practice. Despite their claims of having a wide range of insurance products, I found their options to be limited and overpriced. The staff, while friendly, seemed more interested in making a sale than actually listening to my needs. I was also disappointed to learn that their '30 years of reputation' was somewhat misleading, given that the agency has only been under the current ownership since 2018. Perhaps most frustrating was the lack of follow-through on their promises - I was told I would receive a call back within 24 hours to discuss my policy, but it took them three days to get back to me. For an agency that prides itself on community involvement, I expected a more personalized and caring experience. Unfortunately, my experience with B Williams Insurance fell far short of my expectations.

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Company Overview
B Williams Insurance
★☆☆☆☆
1.0/5 (1 reviews)

332 Sanderson St, Suite 9, Top Floor, Alcoa, TN 37701

(865) 384-8805

Visit Website

View All Reviews
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