Vaughan Insurance Agency, Inc.
115 Cashua Street, Darlington, SC 29532-3201, US
About This Business
Vaughan Insurance Agency, Inc. has been a cornerstone of excellence in the insurance industry for over 100 years, providing comprehensive and dependable personal and commercial insurance services since 1901. As a family-owned and family-oriented business, they prioritize protecting their customers and their families, now and for years to come. Their mission is to go above and beyond for their customers, offering outstanding service from real people with real answers in real-time. With a stellar response time, they provide same-day quotes and quickly file claims, ensuring their customers receive the assistance they need promptly. The agency boasts over 60 years of combined expertise and advanced training among their agents, who participate in ongoing continuing education courses to prepare them for unique insurance needs. As neighbors living in the same community, Vaughan Insurance Agency cares about the same things their customers do, making them dedicated partners in today and tomorrow. They understand that searching for an insurance policy can be daunting, which is why their team provides insurance counseling with great patience, ensuring customers understand their options and what they can expect. Unlike larger corporations, Vaughan Insurance Agency offers personalized service, where customers can talk directly to the team, deal with them in person, and handle their business in-house. The agency is committed to responding to all quote requests within 24 hours and is available to take emergency calls after hours. With a wide range of services, including personal auto, homeowners, renters, life insurance, disability insurance, long-term care insurance, specialty lines, motorcycle, and business services, Vaughan Insurance Agency is dedicated to customizing plans that suit each customer's lifestyle and life goals. By choosing Vaughan Insurance Agency, customers can feel confident and secure in their future, knowing they have a trusted partner to take care of what's important.
Customer Reviews
1 total reviews
Ashley Jenkins
June 06, 2025Underwhelming Experience with Vaughan Insurance Agency
I recently had the misfortune of dealing with Vaughan Insurance Agency, and I must say, my experience was thoroughly underwhelming. Despite their claims of 'outstanding service from real people,' I found the staff to be somewhat detached and unhelpful. The agent I spoke with seemed to be reading from a script, and when I asked questions, they didn't quite understand my concerns. I was expecting a more personalized approach, given their emphasis on being a 'family-oriented business,' but it felt like I was just another policy number to them. The quote process took longer than expected, and when I tried to follow up, I was met with a voicemail system that seemed to be designed to discourage callbacks. Perhaps I just caught them on a bad day, but overall, I was disappointed by the lack of attention to detail and the sense of urgency that I've come to expect from insurance providers. Needless to say, I'll be taking my business (and my family's) elsewhere.
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Company Information
Address
115 Cashua Street, Darlington, SC 29532-3201, US