Valley Home Services
About This Business
Valley Home Services is a family-owned business located in Hermon and Brunswick, Maine, dedicated to providing the best value for their customers by offering high-quality heat pump products, consultation, installation, and service. With over 40 years of experience in the home comfort business, the company has gained an intimate understanding of Maine customers' comfort needs. As an Efficiency Maine Qualified Partner and Elite Fujitsu Dealer, Valley Home Services installs heat pumps by Fujitsu, Daikin, and Mitsubishi, as well as Generac generator systems. Their services cover a wide range of areas, including Greater Bangor, Central Maine, Greater Portland, Brunswick, Northern Maine, Downeast, and the MidCoast. The company's mission is to create outstanding experiences for their neighbors, providing superior systems and technology to build value and comfort in their homes. Valley Home Services also offers fast and affordable home heating oil delivery, as well as propane delivery and service, ensuring that customers stay warm without worry. With a team committed to excellence, the company has learned what it takes to turn first-time customers into loyal customers who rely on them for all their heating needs. Whether customers are looking to upgrade their heating system or reduce energy costs, Valley Home Services' expert team will help them find the perfect heat pump solution to meet their specific needs and budget. The company's founders have been in the business since 1981, and their team has grown to include experienced professionals like Joshua, who has been with the company for over 20 years and serves as Vice President. With their extensive experience and commitment to customer satisfaction, Valley Home Services is the go-to choice for heating solutions in Maine.
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Customer Reviews
1 total reviews
Bernadette Lemieux
June 09, 2025Questionable Quality and Overpriced Services from Valley Home
I'm extremely disappointed with the service I received from Valley Home Services. As a long-time resident of Brunswick, Maine, I thought I was supporting a local, family-owned business that truly cared about its customers. Unfortunately, the experience was a letdown from start to finish. The initial consultation seemed promising, with the representative explaining the benefits of their heat pump products. However, the installation process was marred by delays and a lack of communication from the team. When I tried to address my concerns, I was met with dismissive responses and a general attitude of 'you're just a customer, what do you know?' The final product, a Fujitsu heat pump system, has been underwhelming, to say the least. The system is noisy and hasn't provided the energy efficiency I was promised. To make matters worse, the price was significantly higher than quotes from competitors, with no clear justification for the extra cost. For a company that prides itself on 40 years of experience and being an Efficiency Maine Qualified Partner, I expected much better. The emphasis on customer satisfaction and creating 'outstanding experiences' seems to be nothing more than a marketing gimmick. Unless Valley Home Services significantly improves its quality of service and pricing transparency, I would not recommend them to anyone looking for reliable and affordable heating solutions in Maine.
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Based on 1 reviews