Urban Pools, Urban Construction, Inc.
About This Business
Urban Pools, a trusted inground swimming pool dealer and contractor in the Greater Hartford area of Connecticut, has been making a splash in the industry for over 30 years. As a Pacific Showcase Dealer and user of Pacific Liners, the company prides itself on providing top-notch products and services to its customers. With a focus on personal service, innovative technology, and uncommon quality, Urban Pools has established itself as a leader in the region. The company's team, led by licensed professional pool builder Karl Urban, works closely with clients to build custom pools that meet their unique needs and specifications. From liner replacement and safety covers to pool services, renovations, and equipment, Urban Pools offers a comprehensive range of solutions to ensure that its customers can enjoy their pools with confidence. With a strong commitment to customer satisfaction and a loyal clientele, Urban Pools has built a reputation for delivering high-quality results and exceptional customer service. Whether you're looking to build a new pool or renovate an existing one, Urban Pools is the perfect partner to help you achieve your goals. With its extensive experience, expertise, and dedication to quality, Urban Pools is the go-to choice for homeowners and businesses in Connecticut seeking reliable and professional pool services. The company's mission is to provide happy, satisfied customers for years to come, and its team is always available to answer questions and provide guidance throughout the process. By choosing Urban Pools, you can trust that you're in good hands and that your pool will be built to the highest standards of quality and safety. With its strong foundation, commitment to excellence, and passion for delivering exceptional results, Urban Pools is poised to continue making a splash in the industry for years to come.
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Customer Reviews
1 total reviews
Brianna Lee
June 06, 2025Where Luxury Meets Nightmare: The Urban Pools Disaster
I'm still trying to piece together how a company with such a stellar reputation could so utterly fail us. We hired Urban Pools to build our dream inground swimming pool, and what we got was a never-ending saga of delays, miscommunications, and subpar workmanship. Our project manager seemed to vanish off the face of the earth the moment we signed the contract, leaving us to deal with a revolving door of unresponsive and unhelpful subcontractors. The 'top-notch products' they promised turned out to be cheap, flimsy liners that began to leak within the first month of use. And don't even get me started on the 'personal service' – it took us weeks to get someone to return our calls and address the issues, only to be met with condescending attitudes and half-hearted apologies. For a company that boasts about its 'uncommon quality' and 'customer satisfaction,' Urban Pools has left us feeling like we've been thrown into a sea of disappointment with no lifeline in sight. If you value your sanity and your wallet, steer clear of this overhyped, underperforming pool contractor. One star is even too generous for the headache they've caused us.
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Review Statistics
Based on 1 reviews