The Moss Agency
261 N Sycamore St, Santa Ana, CA 92701-4805, US
About This Business
The Moss Agency is a comprehensive brand marketing, sales, and product development company specializing in creating immersive brand experiences. Since its inception in 2019, the agency has established itself as a trusted partner for renowned brands, including Mitsubishi Motors North America, for whom it serves as the exclusive merchandising partner. This partnership encompasses a multi-channel e-commerce platform designed to cater to dealer relations, direct-to-consumer sales, and Amazon marketplace transactions. The Moss Agency's expertise spans all facets of product design, retail merchandising, content creation, customer service, and fulfillment, ensuring a seamless brand experience across all touchpoints. With a rich history rooted in leather goods design and manufacturing through the Mulholland Brothers brand, which boasts a 40-year legacy, The Moss Agency has expanded its portfolio to include the revived J. Holland & Co. brand, for which it drives brand communications, product design, sales, fulfillment, and customer service as the worldwide licensing partner. Additionally, the agency collaborates with Lovely Parcel, an e-commerce boutique featuring women's jewelry, accessories, and gifts, focusing on product innovation, sourcing, and go-to-market strategies. The Moss Agency also worked with Vividlite, a high-end wireless lighting systems manufacturer, to develop a contemporary e-commerce platform serving both business-to-business and direct-to-consumer markets. The agency's approach to campaign design is centered around the perspective of the client's most passionate customers, ensuring that each product line resonates with the brand's values and ignites the passion of loyal employees, customers, and fans. By combining well-designed products, timely marketing campaigns, and outstanding service, The Moss Agency aims to entertain customers and celebrate brands. Its organizational strength lies in its ability to oversee all aspects of a multi-channel retail experience, from wholesale services to online marketplaces, allowing clients to focus on their core business while the agency handles the intricacies of retail operations. With its comprehensive suite of services and customer-centric approach, The Moss Agency is poised to continue making significant strides in the brand marketing and product development landscape.
Customer Reviews
1 total reviews
Samantha Jenkins
June 05, 2025Disappointing Experience with Overpromised Services
I recently had the misfortune of working with The Moss Agency, and I must say, their marketing pitch far exceeds their actual capabilities. As a business owner looking to revamp my brand's merchandising strategy, I was drawn in by their promise of 'seamless and integrated' brand management. What I got instead was a disjointed and uncoordinated experience that left me feeling frustrated and undervalued. The team's communication was lackluster, with weeks going by without updates on our project's progress. When I finally did hear back, it was to inform me that they were 'revising' their approach, which seemed like code for 'we have no idea what we're doing.' Their supposed expertise in product design and retail merchandising was nowhere to be found, and the final product was bland and unimpressive. For a company that boasts about its 'rich history' and 'prominent player' status, The Moss Agency failed to deliver on even the most basic aspects of their service. Unless they seriously revamp their operations and customer service, I would not recommend them to my worst enemy. One star, and that's being generous.
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Company Information
Address
261 N Sycamore St, Santa Ana, CA 92701-4805, US
Website
http://TheMossAgency.com/Added
June 05, 2025