Rylock Windows & Doors

Murphy's Law Applied to My Dream Home

I'm still trying to process how a company that prides itself on enhancing lifestyles and energy efficiency could so utterly fail me. My experience with Rylock Windows & Doors was an unmitigated disaster from start to finish. Initially, I was drawn in by their sleek showrooms and the promise of custom-made, energy-efficient solutions that would make my dream home a reality. The sales team was knowledgeable, and the designs were stunning, but that's where the positivity ends. The manufacturing process was plagued by delays, and when the windows and doors finally arrived, they were incorrect. Yes, you read that right - incorrect. The measurements were off, the style was not what I ordered, and the quality was subpar. I was astonished, given their claims of precision and attention to detail. The installation team, while friendly, seemed as baffled by the mistakes as I was, and it became clear that there was a significant disconnect between the sales, manufacturing, and installation departments. The rectification process was slow and painful, with multiple follow-ups required just to get someone to acknowledge the issues, let alone fix them. For a company that touts its commitment to customer satisfaction and energy efficiency, the lack of urgency and accountability was staggering. As someone who values both style and substance, I expected more from Rylock, especially given their partnership with reputable architects and builders. Unfortunately, my project's outcome was a testament to poor communication, lack of quality control, and a general disregard for customer needs. If you're considering Rylock for your window and door needs, I would advise exercising extreme caution and thoroughly vetting their processes and products before committing. My experience was a costly lesson in the importance of doing your due diligence, even with companies that appear to have it all together on the surface.