Pacific Tug Group
8/119 Colburn Avenue, Victoria Point, QLD 4165, AU
About This Business
Pacific Tug Group, a family-owned and operated Australian registered company, is a leading provider of marine services in the Asia-Pacific Region. With its head office located in Victoria Point, Queensland, and a wharf situated at Murarrie, Queensland, the company has established itself as a specialist in regional port towage. Pacific Tug supplies tugs and towage services both domestically around Australia and to the Australasia region, offering a range of services including Sea Towage, Salvage, Harbour Towage, Dredging Support, Transhipment, Project Support, Technical Services, and Land Based Logistics. With over 55 years of experience in the Australian towage industry, Pacific Tug has developed a reputation for providing flexible solutions, unparalleled value, and a customer-focused approach that is unmatched in the industry. The company's team of Marine Operations Managers are highly respected for their depth of experience and expertise, and are based in their ports of service, providing direct points of contact for clients. Pacific Tug's commitment to quality and reliability is evident in its guarantee of uninterrupted supply and continuity of service, which has been consistently delivered throughout its history. The company's operations are supported by a experienced shore-based management team, ensuring that clients receive a high-quality service that meets their needs. As a regional port specialist towage provider, Pacific Tug has lowered towage tariffs in every port where it operates, providing better service and lower tariffs to its shipping customers. With its extensive experience, technical knowledge, and industry-leading track record, Pacific Tug is recognized globally as a leader in the provision of marine services, and is well-positioned to continue delivering value to its clients in the years to come.
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Customer Reviews
1 total reviews
Bradley McAllister
June 06, 2025Subpar Service from a Supposed Industry Leader
I've been in the shipping industry for over a decade, and my recent experience with Pacific Tug Group was nothing short of disappointing. Despite their claims of being a 'leading provider of marine services,' the reality on the ground was far from impressive. The communication with their Marine Operations Managers was sluggish at best, and the follow-through on their promises was lacking. We had issues with the Sea Towage service, which was supposed to be one of their specialties, and it ended up delaying our cargo by several days. The excuses we got were unconvincing, and it seemed like they were more interested in passing the buck than taking responsibility for their mistakes. For a company that boasts about its 'customer-focused approach,' the service we received felt anything but. The flexibility they promised was nowhere to be seen when we needed it, and the 'unparalleled value' they claim to offer was not reflected in the final bill. Given their extensive experience and technical knowledge, I expected a lot more from Pacific Tug. Unfortunately, my experience with them was a letdown, and I would not recommend them to anyone looking for reliable marine services in the Asia-Pacific region.
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Based on 1 reviews
Company Information
Address
8/119 Colburn Avenue, Victoria Point, QLD 4165, AU