Nalley Kia
About This Business
Nalley Kia, located at 7849 Mall Parkway in Lithonia, GA, is a premier dealership serving the Atlanta metro area, including Decatur, Stone Mountain, and Duluth. As a one-stop shop for all vehicle needs, Nalley Kia proudly offers a wide range of Kia models for sale, including popular choices like the Sportage, K5, Soul, Forte, Stinger, and Rio. For families or those needing ample space, the dealership also features the new Telluride, the iconic Sorento, and the spacious Carnival. Additionally, Nalley Kia provides an array of hybrid and electric options, such as the Niro and EV6, to help customers save on fuel costs. Beyond new vehicles, the dealership boasts a large selection of pre-owned and certified Kia vehicles, ensuring there's something for every buyer. To streamline the car buying process, Nalley Kia utilizes Clicklane, a powerful online tool that allows customers to view live pricing, get trade-in offers, adjust payments in real-time, and compare lending rates. This tool enables a seamless purchase experience, whether customers prefer to buy entirely online with delivery to their doorstep or visit the dealership. The Service Center at Nalley Kia is staffed by expertly trained technicians who are well-versed in Kia vehicles. Located conveniently near Atlanta, the dealership's service facility is equipped with state-of-the-art diagnostic equipment and genuine Kia parts, making it the go-to destination for routine maintenance and timely repairs. Nalley Kia is committed to customer satisfaction and safety, as evidenced by its recall repair services. The dealership encourages customers to use the NHTSA's free VIN check tool to identify any open recalls on their Kia vehicles and offers free recall repairs, adhering to strict manufacturer and government safety standards. With its comprehensive services, extensive inventory, and dedication to customer experience, Nalley Kia stands as a trusted name in the automotive industry, particularly for Kia enthusiasts and owners in the Atlanta area.
Customer Reviews
1 total reviews
Roderick Sutton
June 05, 2025Horror Story at Nalley Kia: Deception and Disappointment
I'm still trying to process the utter disaster that was my experience at Nalley Kia in Lithonia, GA. As a long-time Kia enthusiast, I thought I was in good hands, but boy was I wrong. From the moment I walked in, I felt like I was being fed a bunch of half-truths and outright lies. The sales team seemed more interested in meeting their quotas than actually helping me find the right car. I was initially drawn to the Sportage, but after taking it for a test drive, I realized it wasn't the right fit. That's when things started to go downhill. They kept pushing me towards more expensive models, claiming they had 'better features' and 'more reliable performance.' When I asked about the Clicklane tool, they seemed put off, telling me it was 'only for online shoppers' and that I needed to 'come back another day' to use it. The real kicker was when they tried to sell me an extended warranty that was basically useless, citing 'statistics' that seemed fabricated. The Service Center wasn't much better - they took forever to get back to me about a simple oil change, and when they did, they tried to upsell me on unnecessary repairs. Needless to say, I ended up taking my business (and my car) elsewhere. Save yourself the headache and avoid Nalley Kia at all costs. One star is even too generous for this place.
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Review Statistics
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Company Information
Address
7849 Mall Parkway, Lithonia, GA 30038-2539, US
Phone
Website
https://www.nalleykia.com/Added
June 05, 2025