LKQ Corporation
About This Business
LKQ Corporation is a leading provider of alternative and specialty parts to repair and accessorize vehicles. The company operates through various subsidiaries, including Keystone Automotive Industries, Inc., which is the United States' largest aftermarket auto parts supplier. LKQ Online is North America's largest online provider of recycled, remanufactured, and reconditioned original equipment (OE) auto parts for cars and trucks, offering over 8 million parts online daily. The company's vast inventory includes a wide range of products such as engines, transmissions, door assemblies, sheet metal products, lights, and bumper assemblies. LKQ also manufactures and distributes replacement vehicle information labels through its subsidiary, Auto Data Labels Inc. With a strong presence in North America, LKQ Corporation serves a diverse customer base, including repair shops, dealerships, and individual vehicle owners. The company's commitment to quality and customer satisfaction is reflected in its promise of protection and promise of calibration, ensuring that customers receive high-quality products and services. Through its various brands, including Bumper to Bumper, LKQ has established a coast-to-coast network of auto parts stores and repair shops across Canada, offering automotive aftermarket parts, tools, and equipment for mechanical, heavy-duty, agricultural, and industrial applications. With access to over 500,000 products, LKQ is a one-stop solution for all vehicle repair and accessory needs. The company's headquarters is located in Chicago, Illinois, and it has multiple locations across the United States and Canada, including Antioch, Tennessee, and Nitro, West Virginia. LKQ Corporation is dedicated to providing excellent customer service, and its team is available to assist with product and warranty information, as well as other inquiries. The company can be reached through its website, social media, or by phone, and it also offers a convenient online form for customers to submit their questions and comments. With its strong reputation, wide range of products, and commitment to customer satisfaction, LKQ Corporation is a trusted name in the automotive aftermarket industry.
Categories
Customer Reviews
1 total reviews
Randy Gearbox
June 06, 2025LKQ Left Me Stranded: A Cautionary Tale of Poor Customer Service
I'm writing this review as a warning to others: beware of LKQ Corporation's false promises of 'protection and calibration.' As a long-time customer, I've had my fair share of dealings with their subsidiaries, including Keystone Automotive Industries, but my latest experience was an unmitigated disaster. I ordered a remanufactured transmission for my truck through LKQ Online, but what I got was a defective product that left me stranded on the side of the road. The customer service team was completely unhelpful, transferring me between different departments without resolving my issue. When I tried to reach out to their headquarters in Chicago, I was met with a voicemail system that seemed designed to discourage callers. The fact that they have a vast inventory of over 8 million parts online daily means nothing if they can't deliver on their promises. I've since taken my business (and my truck) elsewhere. To LKQ, I say: if you're going to promise 'excellent customer service,' you'd better be prepared to deliver. Until then, I'd advise others to steer clear of this company.
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Company Information
Address
500 West Madison Street, Suite 2800, Chicago, IL 60661