Hawkins Hobbies
United Kingdom
About This Business
Hawkins Hobbies is a UK-based company specializing in bespoke cross-stitch kits and supplies. They offer a wide range of kits featuring popular designs from renowned artists such as Mirabilia, Lavender & Lace, Nora Corbett, and Bella Filipina. Additionally, they provide cute character kits showcasing beloved characters like Winnie the Pooh and friends, Boofle, Lickle Ted, and Somebunny. The company also carries an extensive selection of Mill Hill cross-stitch and beading kits for various occasions, including Christmas and Halloween. One of the unique services offered by Hawkins Hobbies is their 'Kitting Up Service,' where they can create custom kits for customers using almost any available chart from various designers. This service is particularly useful for those who are intimidated by complex materials lists or prefer the convenience of having all the necessary supplies in one place. The company attends various stitching retreats and shows throughout the year, during which time the website may be closed to prevent overselling. However, customers can still contact the company via email to inquire about products or schedule a framing consultation. Hawkins Hobbies prides itself on providing excellent customer service and ensuring that customers have a seamless stitching experience. With their extensive range of products and personalized services, the company has established itself as a go-to destination for cross-stitch enthusiasts in the UK and beyond. The company's commitment to quality, convenience, and customer satisfaction has earned it a loyal customer base, and its reputation continues to grow through word-of-mouth and online reviews. Whether you're a seasoned stitcher or just starting out, Hawkins Hobbies is an excellent resource for all your cross-stitch needs.
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Customer Reviews
1 total reviews
Agnes Stitchworth
June 05, 2025Disappointing Experience with Kitting Up Service
I'm extremely let down by the service I received from Hawkins Hobbies. As an avid cross-stitcher, I was excited to try their bespoke kits and supplies. However, my experience with their 'Kitting Up Service' was a disaster. I had requested a custom kit for a specific Mirabilia design, but what I received was a jumbled mess of threads and fabrics that didn't even match the chart. The quality of the materials was subpar, and the instructions were vague and unhelpful. When I contacted the company to report the issue, I was met with a dismissive email that seemed to imply it was my fault for not understanding the process. For a company that prides itself on excellent customer service, I was shocked by the lack of effort to resolve my problem. The website may have a wide range of products, but if the service is this poor, I'd rather take my business (and my stitching needs) elsewhere. Perhaps they should focus on improving their communication and quality control before expanding their product line. Until then, I'd caution fellow stitchers to approach with caution.
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Based on 1 reviews