Gallitzin Public Library

Disappointing Experience at a Once Beloved Institution

I'm writing this review with a heavy heart because the Gallitzin Public Library, a place I've cherished since childhood, has fallen short of my expectations. My recent visit was a letdown, to say the least. The library's hours of operation, Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 4:00 PM, seem reasonable, but the actual experience was anything but. The moment I stepped into the DeGol Plaza, Suite 304, location, I was hit with the musty smell of old books, which, while nostalgic, felt overwhelming. The free Wi-Fi, a service I was looking forward to, was sluggish and kept disconnecting. I attempted to use one of the public computers, but it was outdated and slow. The printing, copying, and scanning services, while available, were not user-friendly, and the staff seemed too busy to assist. I was disappointed to find that the library's participation in the Summer Youth Cafe, an initiative I admire, did not translate to a welcoming atmosphere for visitors of all ages. The public restrooms, although clean, were not well-maintained, with broken locks and inadequate supplies. What disturbed me most, however, was the lack of engagement from the staff. When I approached the desk to inquire about their services, I was met with a dismissive attitude and a clear lack of interest in helping me navigate their collections or programs. For a library that prides itself on fostering a love of learning and promoting literacy, the experience felt more like a chore than an invitation to explore. The Gallitzin Public Library's mission to provide access to information and promote literacy within the community is admirable, but my visit suggested that this mission is not being fulfilled as effectively as it could be. With some revitalization of their services, staff training, and a bit of modernization, I believe the Gallitzin Public Library could once again become the vibrant hub of learning and community engagement it strives to be. Until then, I'm left feeling disappointed and hopeful for a better future for this beloved institution.