Crystal Mountain
12500 Crystal Mountain Dr., Thompsonville, MI 49683, US
About This Business
Crystal Mountain, nestled in the heart of Benzie County, is a premier family destination in North America, celebrated by renowned travel publications such as Condé Nast Traveler and Fodor's Travel. With a rich history spanning nearly 70 years, Crystal Mountain has evolved from a simple dream shared by local neighbors into a thriving community that fosters exceptional experiences, connecting people with themselves, others, nature, and innovative ideas. The resort's mission is to serve as a stage for these experiences, while its vision is to become a nationally recognized year-round community that embraces healthy lifestyles, adheres to enduring design principles, and practices responsible stewardship of natural, human, and economic resources. Crystal Mountain is dedicated to its guests, employees, the community it supports, and its valued shareholders and property owners. Originally conceived as a school project in 1956 by a group of students led by their teacher, Ward Creech, the resort has grown to offer a wide range of activities and amenities, including golf, spa and wellness services, groups and weddings, and various seasonal passes. Visitors can enjoy the beauty of the surrounding landscape while engaging in outdoor activities, or relax and unwind at the Crystal Spa. The resort also features a variety of shops, dining options, and entertainment, making it an ideal destination for families, couples, and individuals seeking a unique and memorable experience. With its strong commitment to community, sustainability, and customer satisfaction, Crystal Mountain continues to thrive as a beloved destination for those seeking adventure, relaxation, and connection in a stunning natural setting.
Customer Reviews
1 total reviews
Ava Winter
June 05, 2025Chaos in the Foothills of Disappointment
I visited Crystal Mountain with sky-high expectations, given its reputation as a premier family destination. Unfortunately, the experience was a letdown from start to finish. The moment we arrived, it was clear that the staff was overwhelmed, and the check-in process took an eternity. Our room, while aesthetically pleasing, lacked the basic amenities one would expect from a resort of this caliber - no complimentary water, and the Wi-Fi was spotty at best. The activities, which were supposed to be the highlight of our trip, were either fully booked or suffered from poor organization. The golf course, for instance, had uneven terrain and poorly maintained equipment. The spa and wellness services, which I was particularly looking forward to, were overpriced and underwhelming. The therapist seemed distracted throughout the massage, and the facilities, while clean, lacked the ambiance one expects from a spa. Dining options were limited, and the food, while tasty, was not worth the prices they were charging. Perhaps the most disappointing aspect was the lack of community feel that Crystal Mountain prides itself on. Events were poorly attended, and the staff seemed more interested in selling timeshares than in ensuring guests had a good time. For a place that boasts about its commitment to community and customer satisfaction, it fell woefully short. Unless they address these issues, I would not recommend Crystal Mountain to anyone seeking a genuine resort experience.
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Review Statistics
Based on 1 reviews
Company Information
Address
12500 Crystal Mountain Dr., Thompsonville, MI 49683, US
Website
http://www.crystalmountain.comAdded
June 05, 2025