Battle Born Smokers

Nevada-Style Letdown: Overhyped and Underseasoned

I'm a BBQ enthusiast from the Midwest, and I gotta say, Battle Born Smokers' products were a major letdown. I ordered their 'Buckaroo's Blaze' rub and 'Sierra Sauce' online, thinking I'd be getting a taste of that authentic Nevada BBQ flavor. What I got was a bland, uninspired seasoning blend that didn't even come close to the real deal. The sauce was way too sweet and lacked any depth or complexity. I mean, I've had better BBQ sauce from a gas station convenience store. The online ordering process was smooth, I'll give 'em that, but the customer service was pretty meh when I tried to reach out about my disappointment. They just sent me a generic 'sorry to hear that' email and didn't even offer to replace the products or give me a refund. For a company that claims to be all about community and connection, they sure didn't make me feel like part of the crew. Maybe they're just too busy peddling their wares on Facebook to care about actual customer satisfaction. As a pitmaster myself, I can confidently say that Battle Born Smokers needs to go back to the drawing board and rework their recipes if they wanna compete with the big boys. Until then, I'll be taking my BBQ business (and my taste buds) elsewhere.