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AV Factory

★☆☆☆☆
1.0/5
Based on 1 reviews

22018 72nd Ave S, Kent, WA, 98032-1964, US

1-800-371-7181

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About This Business

AV Factory, also known as Audio Visual Factory, has been a leading provider of exceptional customer service and equipment for events throughout the Pacific Northwest and beyond since 1979. Beginning as a local AV rental company, they have grown to establish a regional reputation for providing outstanding customer service and the best equipment. The company has developed a business strategy around long-term relationships, using their knowledge and experience to deliver exemplary audiovisual experiences to clients. With a focus on seamless execution, AV Factory offers a full range of services, including audio, video, lighting, and scenic elements for events of all sizes. Their sales staff and technical team work closely with clients from conception through execution and post-production to ensure successful events. AV Factory's Virtual Event services provide high-quality, rich media experiences, including webcasts that automatically synchronize audio, video, and HD resolution images. The company maintains an extensive inventory of video and production equipment, including video projection, digital video processing, and video playback/record systems. By combining the best equipment with a team of experienced projectionists, directors, and engineers, AV Factory helps clients produce stunning images for their events. With a promise to deliver exceptional experiences that go beyond just a price tag, AV Factory has become a trusted partner for events of all kinds, from local meetings to global conferences. Their commitment to customer satisfaction and their ability to adapt to the evolving needs of the industry have made them a leader in the field of event production. Whether you're looking to elevate your next event with stunning visuals, engaging audio, or seamless execution, AV Factory is the perfect partner to help you achieve your goals.

Customer Reviews

1 total reviews

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RS
Roderick Sloan
June 06, 2025
★☆☆☆☆ 1/5
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Overpromised and Underdelivered: A Disappointing Experience with AV Factory

I'm extremely disappointed with the service I received from AV Factory for my recent corporate event. Despite their promises of 'seamless execution' and 'exceptional customer service,' the reality was far from it. The sales staff seemed more interested in making a sale than understanding our specific needs, and the technical team was unresponsive to our concerns during the event setup. The equipment provided was subpar, with inconsistent audio quality and outdated video projection systems. The virtual event services they offered were also marred by technical glitches and poor synchronization. What's even more frustrating is that they didn't seem to take our feedback seriously, and their post-event follow-up was lackluster. For a company that boasts about its long-term relationships and commitment to customer satisfaction, AV Factory fell woefully short of our expectations. Unless they seriously revamp their operations and focus on delivering what they promise, I would caution others against using their services.

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★☆☆☆☆

Based on 1 reviews

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Company Information
Address

22018 72nd Ave S, Kent, WA, 98032-1964, US

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