Autoferrum
About This Business
Autoferrum is a Russian company specializing in the sale of used spare parts for passenger cars. The company operates an online store and offers a wide range of products for various car models, including Lexus, Toyota, and others. Autoferrum's mission is to provide customers with high-quality spare parts at competitive prices, ensuring timely delivery to any city in Russia. The company works with reputable transportation companies, such as PEC and Business Lines, to ensure efficient and reliable shipping. Autoferrum's team is committed to providing excellent customer service, responding to inquiries, and helping customers find the right parts for their vehicles. The company's website features a user-friendly interface, allowing customers to easily browse and purchase products online. Autoferrum also has a physical store located in Samara, where customers can visit and consult with the company's experts. With a focus on customer satisfaction and a wide range of products, Autoferrum has established itself as a reliable and trustworthy partner for car owners in Russia. The company's goal is to continue expanding its product offerings and improving its services to meet the evolving needs of its customers.
Customer Reviews
1 total reviews
Dmitriy Petrov
June 06, 2025The Russian Roulette of Used Car Parts
I must say, my experience with Autoferrum was nothing short of disappointing. As a loyal customer of Lexus, I was expecting high-quality spare parts for my vehicle, but what I got was a subpar product that didn't even fit properly. The website interface is indeed user-friendly, but the search function is clunky and often yields irrelevant results. I had to contact their customer service multiple times just to get a simple question answered, and even then, the response was slow and unhelpful. The shipping was also a nightmare - I opted for the 'efficient and reliable' PEC shipping, but my package arrived a week late and was damaged to boot. For a company that claims to prioritize customer satisfaction, Autoferrum seems to be dropping the ball. Perhaps they should focus more on quality control and less on expanding their product offerings. Until then, I'd advise fellow car owners to steer clear of this Russian company and take their business (and their cars) elsewhere.
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Based on 1 reviews