Ashcroft & Oak Jewelers
1 Walden Galleria D224, Buffalo, NY 14225, US
About This Business
Ashcroft & Oak Jewelers is a family-owned and operated jewelry company that has been a part of special memories for over a century. With a rich history of providing unparalleled guest service, gorgeous selection, and lifelong jewelry protection, they have established themselves as a trusted name in the industry. Their story began with a passion for helping people celebrate holidays, events, and happy occasions, and has grown into a full-service multi-channel jewelry retailer. As a true American success story, Ashcroft & Oak Jewelers understands the importance of bringing people together and celebrating milestones. They take pride in being a part of meaningful and heartfelt occasions, whether it's gifting a token of appreciation or asking the one you love to marry you. With a wide range of jewelry options, including engagement rings, earrings, necklaces, and watches, Ashcroft & Oak Jewelers has something for everyone. Their commitment to quality and customer satisfaction is evident in their unbeatable coverage with any purchased protection plan, giving customers peace of mind that their new jewelry or watch will be adored for now and forever. As a philanthropic company, Ashcroft & Oak Jewelers also supports non-profit organizations in the communities where they do business through their Embracing Our Neighborhoods grants program. This program celebrates the best of communities – the people and organizations working hard to make lives happier and healthier. With a strong online presence and physical store locations, Ashcroft & Oak Jewelers is dedicated to providing an exceptional shopping experience for their customers. Whether you're looking for a special gift or a way to celebrate a milestone, Ashcroft & Oak Jewelers is the perfect destination. Their jewelry associates are standing by to help you find exactly what you need, and their payment options and financing plans make it easy to purchase the jewelry of your dreams. With Ashcroft & Oak Jewelers, you can trust that you're getting high-quality jewelry and exceptional customer service, all while supporting a company that gives back to the community.
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Customer Reviews
1 total reviews
Ava Morales
June 06, 2025Disappointing Experience at Ashcroft & Oak Jewelers
I visited Ashcroft & Oak Jewelers last weekend, and unfortunately, my experience was far from the 'unparalleled guest service' they claim to provide. As someone who values supporting family-owned businesses, I was excited to explore their selection and potentially find a special piece for my anniversary. However, upon entering the store, I was immediately overwhelmed by the pushy sales associate who seemed more interested in meeting their sales quota than in helping me find what I was looking for. The associate barely listened to my preferences and instead kept pushing their most expensive items, which not only were out of my budget but also didn't match what I described. When I asked to see some engagement rings, they showed me a few options but failed to provide any detailed information about the quality, materials, or the differences between them. What really sealed the deal for my disappointment was when I inquired about their 'lifelong jewelry protection' and was given a vague, unconvincing explanation that seemed to contradict their advertised promises. For a company that prides itself on being part of 'meaningful and heartfelt occasions,' the lack of genuine care and transparency from the staff was startling. Despite their rich history and claims of philanthropy, my experience felt like just another transaction in a crowded market. Unless they revamp their customer service approach and ensure their staff is knowledgeable and genuinely helpful, I would not recommend Ashcroft & Oak Jewelers to anyone looking for a personalized and satisfying jewelry shopping experience.
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Based on 1 reviews
Company Information
Address
1 Walden Galleria D224, Buffalo, NY 14225, US