ARP American Research Products Inc.
Massachusetts, USA
About This Business
ARP American Research Products Inc. is a premier provider of research and diagnostic products, serving laboratories in hospitals, universities, and biotech firms worldwide. Based in Massachusetts, the company has been delivering high-quality products since 1994. Their extensive catalog includes monoclonal, polyclonal, and recombinant antibodies, as well as diagnostic kits for various applications such as cytokine and growth factor detection, infectious disease testing, and endocrinology research. ARP is committed to quality, reliability, and exceptional service, ensuring that customers receive the best products for their research needs. With a strong focus on innovation, the company continuously updates its product database to accommodate the evolving requirements of the research community. By offering a wide range of products, including bioreagents, proteins, and AAV products, ARP has established itself as a trusted partner for researchers and scientists. The company's achievement of ISO 9001:2015 certification demonstrates its dedication to maintaining the highest standards of quality management. As a result, ARP American Research Products Inc. is the go-to source for researchers seeking high-quality products and exceptional service. With its comprehensive product portfolio, commitment to quality, and customer-centric approach, ARP is well-positioned to support the advancement of research and diagnostic endeavors globally. The company's mission is to provide innovative solutions that enable scientists to achieve their research goals, and its vision is to be the leading provider of research and diagnostic products. By living its values of quality, reliability, and customer satisfaction, ARP American Research Products Inc. continues to build trust with its customers and establish itself as a leader in the industry.
Customer Reviews
1 total reviews
Leslie Worthington
June 05, 2025Disappointing Experience with ARP's Customer Support Team
I'm extremely disappointed with the level of service I received from ARP American Research Products Inc. As a research scientist, I rely heavily on the quality and reliability of the products I use, and ARP's website and catalog suggested they would be a great fit for my needs. Unfortunately, when I attempted to contact their customer support team to inquire about a specific product, I was met with a lack of responsiveness and unhelpful representatives. The phone was answered on the fifth attempt, and the person I spoke with seemed completely uninterested in assisting me. When I asked about the product's specifications and potential applications, I was told to 'check the website' and that they couldn't provide any additional information. I was shocked by the lack of expertise and willingness to help. For a company that claims to be committed to quality and customer satisfaction, my experience fell woefully short. Perhaps it's time for ARP to revisit their customer support protocols and ensure their team is equipped to handle the complex inquiries of their clientele. Until then, I would caution others to explore alternative options for their research and diagnostic needs.
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Based on 1 reviews