Amaz Property Management USA

Disappointment in Every Detail with Amaz Property Management USA

I've had the misfortune of dealing with Amaz Property Management USA for over a year now, and I can confidently say that my experience has been a resounding disappointment. From the initial contact with their office staff, who seemed friendly but ultimately unhelpful, to the numerous issues with my apartment, it's been a struggle. The apartment itself, while spacious, was not as clean or well-maintained as I had expected, given their mission to provide 'clean, comfortable, and spacious residences.' What's more, the customer service, which they claim to prioritize, has been subpar. Every time I've had an issue, whether it's with maintenance or billing, I've been met with a lack of urgency and a general sense of disinterest. It's clear that their commitment to 'accountability, integrity, and treating all customers with dignity and respect' is more of a slogan than a guiding principle. I've tried to give them the benefit of the doubt, considering they're a family-owned business with a long history, but the reality is, they've failed to deliver on their promises time and time again. If you're looking for a reliable and customer-focused property management company in the Houston or Dallas area, I would strongly advise against choosing Amaz Property Management USA. Their personalized approach to property management feels more like a sales pitch than a genuine effort to meet the needs of their tenants. Save yourself the headache and look elsewhere.