A.R. Sims Heating & Air Conditioning
About This Business
A.R. Sims Heating & Air Conditioning is a family-owned and operated business located in Lawrenceville, Georgia, proudly serving all of Gwinnett County and the surrounding area. With a strong commitment to providing dependable HVAC service at the highest ethical standard, the company ensures that air conditioning and heating systems are always running at peak efficiency. Their certified AC repair and furnace technicians have the training, tools, and experience to troubleshoot and repair any air comfort or quality problem, making them a trusted Gwinnett County Heating & AC company. The company provides residential and commercial HVAC systems, heat pumps, furnaces, and indoor air quality solutions professionally installed to fit customers' needs and budget. By keeping systems well-maintained, they help minimize future repair costs, predict and prevent problems before they occur, and reduce monthly utility bill costs. The Fast Response Comfort Teams are dedicated to getting customers cool and comfortable again quickly. Whether it's a gas or electric heater, the company's EPA Certified Technicians are available to provide reliable heating services, ensuring that customers stay warm and cozy during the cold winter months. In the summer, they understand the importance of a working and efficient air conditioner, not only for comfort but also to keep budgets in check. With a complete range of heating services for gas and electric furnaces, A.R. Sims Heating & Air Conditioning is the go-to company in Gwinnett County for exceptional service. By choosing A.R. Sims, customers can expect professional installation, routine maintenance, and repairs that meet the highest standards, all while enjoying affordable prices and unparalleled customer service.
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Customer Reviews
1 total reviews
Derek Wilson
June 06, 2025Unreliable Service, Overpriced Repairs
I've been a loyal customer of A.R. Sims Heating & Air Conditioning for a few years now, but my latest experience with them has left a sour taste in my mouth. The Fast Response Comfort Teams aren't as fast as they claim to be - it took them three days to send someone over to fix my AC, and even then, the technician seemed rushed and didn't bother to explain what was wrong or how they fixed it. The repair bill was exorbitant, and when I questioned the cost, the customer service rep became defensive and told me that's just the 'standard rate.' Standard rate for subpar service, maybe. What really gets my goat is that they touted their EPA Certified Technicians, but the guy who came to my house seemed to be winging it. I asked him about the maintenance schedule for my unit, and he just shrugged and said 'you should probably get it checked every six months or so.' Not exactly confidence-inspiring. For a company that prides itself on dependable service and high ethical standards, A.R. Sims fell woefully short. Unless they seriously revamp their customer service and technician training, I'd advise against choosing them for your HVAC needs. One-star from me, and that's being generous.
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Based on 1 reviews